Most brands are using technology for an unbridled user experience. However, these tech suites come at a premium, require extensive set-up and management process. How can early-stage startups manage? WebEngage, a marketing automation platform for consumer businesses, intends to solve this challenge with its program.
5 min read5 Oct 2020The new-age customer is demanding tailor-made insurance solutions. The second episode of the virtual panel discussion series – ‘Driving Innovation in Insurance’ – shifts the focus to the role of technologies like AI and ML in improving customer experience in the Insurance sector.
8 min read22 Sep 2020Zendesk Benchmark Snapshot, a data index of 23,000 companies using Zendesk across 140 countries, unravels some interesting key trends that could help businesses respond better to the changing customer demands and preferences.
3 min read4 Sep 2020Companies are forced to redefine what ‘customer support’ means to them and where they stand when it comes to going the extra mile for customer care.
5 min read19 Aug 2020Global fintech disruptor expands its platform, with acquisition of payment orchestration pioneer optile, streamlining global commerce for businesses worldwide.
4 min read13 Dec 2019AI uses elements such as machine learning, deep learning and computer vision with huge data at the core, and its purpose is to deliver data-driven solutions
6 min read9 Aug 2018A healthy obsession with customer experience makes complete economic sense
3 min read2 Sep 2021By leveraging this methodology, entrepreneurs can provide products and services that are not only memorable, but also meaningful.
4 min read15 Jun 2018E-commerce brand Myntra-Jabong seems to have figured out a way to not just engage its workforce, but also encourage it to take an interest in how the company functions
3 min read2 Sep 2021From mediation spaces and airy patio areas for your daily vitamin D dose, to private bathrooms offering light therapy, business travel has become more luxurious
4 min read2 Sep 2021The Union Budget contains details about the estimated receipts and the expenditure of the government for a particular fiscal year. The Budget is allotted for the upcoming fiscal year, which runs from 1st April to 31st March of the next year. Here is a quick guide on how the Union Budget is prepared