Customer Experience News

Brand Post

WebEngage kicks-off its Growth Catalyst Program for Early-Stage Startups

Most brands are using technology for an unbridled user experience. However, these tech suites come at a premium, require extensive set-up and management process. How can early-stage startups manage? WebEngage, a marketing automation platform for consumer businesses, intends to solve this challenge with its program.

5 min read5 Oct 2020
Brand Stories

Coming soon: An all-new customer experience in the Insurance space

The new-age customer is demanding tailor-made insurance solutions. The second episode of the virtual panel discussion series – ‘Driving Innovation in Insurance’ – shifts the focus to the role of technologies like AI and ML in improving customer experience in the Insurance sector.

8 min read22 Sep 2020
Brand Stories

Zendesk Benchmark COVID-19 insights can help shift CX with timely data

Zendesk Benchmark Snapshot, a data index of 23,000 companies using Zendesk across 140 countries, unravels some interesting key trends that could help businesses respond better to the changing customer demands and preferences.

3 min read4 Sep 2020
Brand Stories

CX trends are changing rapidly: Here’s how enterprises can adapt themselves

Companies are forced to redefine what ‘customer support’ means to them and where they stand when it comes to going the extra mile for customer care.

5 min read19 Aug 2020
Brand Post

Payoneer to acquire open payment orchestration platform, optile

Global fintech disruptor expands its platform, with acquisition of payment orchestration pioneer optile, streamlining global commerce for businesses worldwide.

4 min read13 Dec 2019
Ai

We’re not even close to building a true AI: Intel’s Naveen Rao

AI uses elements such as machine learning, deep learning and computer vision with huge data at the core, and its purpose is to deliver data-driven solutions

6 min read9 Aug 2018
News

Successful leaders in the digital age will be those who care about designing stellar experiences

A healthy obsession with customer experience makes complete economic sense

3 min read2 Sep 2021
Special-reports

Design Thinking: A new-age strategy for delivering a superior customer service experience

By leveraging this methodology, entrepreneurs can provide products and services that are not only memorable, but also meaningful.

4 min read15 Jun 2018
News

Engage employees to take ownership at every step

E-commerce brand Myntra-Jabong seems to have figured out a way to not just engage its workforce, but also encourage it to take an interest in how the company functions

3 min read2 Sep 2021
News

New airport lounges are designed to fight jet lag

From mediation spaces and airy patio areas for your daily vitamin D dose, to private bathrooms offering light therapy, business travel has become more luxurious

4 min read2 Sep 2021
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